If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do)Īdditionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion. Deploying software to 50-some machines might not be as large a task as other companies out there with 500 machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. This was HUGE for me! This was the main reason I moved away from GoToAssist. "Acquire Lock" feature never seems to work.Ĭompatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). No button to set "Auto" sizing on the resolution. Inability to set the color of the screen drawing. To move between screens and clear the screen drawing. They say this app was written by techs for techs. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. This software SUCKS NOW! They completely changed it. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. Now the tools download to the users "Documents" folder. After I bought the software they changed it. I could clean viruses, restart the computer, go back and continue. have it download to C:\SomeFolder and then open that folder and all the tools were there. I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Now it only takes me 15 seconds to remotely connect to remote server.Īnd not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections. Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for. Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.Īnd then I found ConnectWise Control, which does all that. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session). So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.Įspecially the remote connections which need a VPN connection before using RDP to remotely connect to the server. The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. One of the best remote tools I've ever used !
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